At Zaarvix.com, customer satisfaction is our priority. We aim to deliver your orders safely, quickly, and efficiently across Pakistan. Please review our shipping and return policy carefully before placing your order.

Shipping Policy

1. Order Processing

• All confirmed orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is confirmed and dispatched, you will receive an order confirmation notification.

2. Delivery Time

We deliver across Pakistan through trusted courier partners.

Estimated Delivery Time:

• Major Cities: 3–5 working days
• Remote Areas: 5–7 working days

Please note delivery delays may occur due to:

• Weather conditions
• Courier service delays
• Public holidays
• High-demand sales periods

3. Shipping Charges

• Free Delivery may be available on selected products or promotional offers.
• Standard shipping charges apply based on location and parcel weight.
• Final shipping cost will be shown during checkout before payment confirmation.

4. Courier Partners

We work with trusted delivery partners across Pakistan including:

• TCS
• Leopard Courier
• M&P Courier
• Call Courier
• PostEx

5. Order Tracking

Once your order is dispatched, you will receive:

• Tracking Number
• Courier Tracking Link
• Shipment Status Updates

This allows you to monitor your delivery in real time.

6. Damaged, Incorrect, or Missing Items

Please inspect your parcel immediately after delivery.

If you receive:

• A damaged product
• A defective item
• A wrong product
• Missing items in your order

Please contact us within 24 hours of delivery.

Required for claim verification:

• Order Number
• Product Photos
• Unboxing Video (Mandatory for damage/claim requests)

After verification, we will arrange a replacement or refund if approved.

Return & Refund Policy

We want you to shop with confidence.

1. Return Eligibility

You can request a return within 7 days of receiving your order.

To qualify for a return:

• Product must be unused and in original condition
• Product must include original packaging, tags, and accessories
• Proof of purchase/order confirmation is required
• Unboxing video is mandatory for return/exchange claims

Returns sent without prior approval will not be accepted.

2. Non-Returnable Items

The following products are not eligible for return or refund:

• Personal care products (beauty, skincare, hygiene products)
• Food items or perishable goods
• Customized or personalized products
• Sale/discounted items
• Gift cards
• Products damaged after customer use
• Items without unboxing video proof

3. Exchange Policy

We offer exchanges within 7 days only if:

• Product is defective
• Product arrived damaged
• Wrong product was delivered

To request an exchange, contact our support team first.

4. Return Shipping Charges

• Return shipping cost is paid by the customer.
• A flat Rs. 200 return shipping fee may apply.
• Please use trackable courier services such as:
  • Leopard Courier
  • PostEx
  • Trax Courier

We are not responsible for parcels lost during return shipping.

5. Refund Process

Once we receive your returned item:

• Our team will inspect the product
• You will receive approval/rejection notification

If approved:

• Refund will be processed within 7–10 working days
• Refund will be issued through:
  • Bank Transfer
  • EasyPaisa
  • JazzCash
  • Original Payment Method (if applicable)

Shipping charges are non-refundable.

6. Cancellation Policy

Orders can only be canceled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For shipping, returns, exchanges, or order support:

📞 Phone / WhatsApp: 0308-5573177

✉️ Email: zaarvix@gmail.com

🌐 Website: Zaarvix.com

Thank you for shopping with Zaarvix. We appreciate your trust and are committed to delivering quality products and excellent customer service.